1. Provider and scope
These Terms of Service govern access to and use of Filera, provided by Dominik Sebald, Schellingstraße 109a, 80798 München, Germany.
Filera is currently available by invitation or individual agreement. Commercial terms, service levels, a data processing agreement, or other written terms agreed with a customer organization take precedence over these general terms where they conflict.
2. The service
Filera is a document automation platform that can receive documents from connected sources, extract and classify content, route documents for review, store approved records, provide search and question answering, track deadlines, and deliver approved data to configured integrations.
Features may depend on third-party providers, customer configuration, document quality, and connected systems. We may improve, replace, or discontinue features as the service develops, provided that material contractual commitments remain governed by the applicable customer agreement.
3. Accounts and organizations
Access is personal and passwordless. You must use an email address you control, keep access to that mailbox secure, and promptly notify us if you suspect unauthorized access. You may not share login codes, session credentials, API tokens, submission links, or other capabilities with anyone who is not authorized to use them.
Organization owners and administrators are responsible for inviting the right people, assigning appropriate roles, configuring integrations, retention policies, automation, and access controls, and removing access when it is no longer required.
4. Customer content
You and the relevant customer organization retain all rights in documents, metadata, prompts, configuration, and other content supplied to Filera. You grant us the limited rights necessary to host, copy, analyze, transform, index, transmit, and otherwise process that content solely to provide, secure, support, and improve the contracted service.
You confirm that you are authorized to provide the content and to instruct its processing. You are responsible for the lawfulness, accuracy, retention, and disclosure of customer content and for responding to data-subject or third-party requests relating to it.
5. AI output and human review
AI-generated classifications, extracted fields, filenames, summaries, search results, answers, and suggested actions can be incomplete or wrong. Filera is review-first by default, but customer organizations may configure automation based on confidence and rules.
You remain responsible for reviewing output before relying on it, particularly for payments, taxes, accounting, contracts, legal holds, compliance, deadlines, or other consequential decisions. Filera does not provide legal, tax, accounting, or financial advice.
6. Acceptable use
You must not use Filera to:
- break applicable law or infringe another person’s rights;
- upload or distribute malware, illegal content, or material you are not authorized to process;
- bypass authentication, tenant boundaries, rate limits, or security controls;
- probe, scan, disrupt, overload, reverse engineer, or interfere with the service except where mandatory law expressly permits it;
- use automated access outside the documented API, MCP, submission, webhook, or integration interfaces;
- expose credentials, private file routes, or capability links to unauthorized parties.
We may limit or suspend access where reasonably necessary to stop abuse, protect customer data, preserve service stability, or comply with law. Where appropriate, we will notify the affected customer and work to restore access.
7. Integrations and third-party services
Filera can connect to services such as Google, Resend, Telegram, customer webhooks, and other configured providers. Your use of those services remains subject to their own terms. You are responsible for the accounts, permissions, destinations, and instructions you configure.
We are not responsible for third-party outages, policy changes, deleted source data, rejected messages, or actions performed directly in a third-party service, except where liability cannot be excluded under applicable law.
8. Data protection and confidentiality
Each party must comply with applicable data-protection law. Where we process personal data on behalf of a customer organization, the parties will conclude a data processing agreement under Article 28 GDPR where required.
We treat non-public customer content as confidential and use it only to provide and protect Filera, meet legal obligations, and exercise rights under the applicable agreement. The Privacy Policy describes processing for which we act as controller.
9. Intellectual property
Filera, its software, design, documentation, and branding remain the property of the provider or its licensors. Subject to these terms and any customer agreement, we grant authorized users a limited, non-exclusive, non-transferable right to use the service for the organization’s internal purposes during the agreed term.
Feedback may be used to improve Filera without obligation, provided we do not disclose confidential information or identify the contributor without permission.
10. Fees
Fees, billing intervals, included usage, taxes, and payment terms are defined in the applicable order or customer agreement. If no fee has been agreed, access may be provided for evaluation and can be limited or withdrawn with reasonable notice.
11. Availability and maintenance
Unless a separate service level has been agreed, we do not promise uninterrupted availability. Maintenance, security incidents, third-party failures, network conditions, and force majeure may affect the service. We will use reasonable care to operate Filera securely and restore material disruptions.
12. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body, or health, under the German Product Liability Act, and wherever liability cannot legally be limited.
For slight negligence, we are liable only for breach of an essential contractual obligation whose performance is necessary for the agreement and on which the customer may regularly rely. In that case, liability is limited to the foreseeable damage typical for this type of agreement. Otherwise, liability for slight negligence is excluded to the extent permitted by law.
The same limitations apply to our representatives, employees, and agents. Any stricter or different liability agreed in an individual customer agreement takes precedence.
13. Term, suspension, and termination
The term and ordinary termination rights are set out in the applicable customer agreement. Either party may terminate for cause where continued performance is unreasonable, including a material breach that is not remedied within a reasonable period after notice.
After termination, access ends and customer content is returned, exported, or deleted as agreed, subject to legal retention duties, active legal holds, security records, and backup cycles. Customers should export required data before access ends.
14. Changes to these terms
We may update these terms for legal, security, or service changes. We will provide reasonable notice of material changes where an ongoing customer relationship requires it. Continued use after the effective date constitutes acceptance only to the extent permitted by the applicable agreement and law.
15. Governing law and venue
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive venue is Munich, Germany. Mandatory consumer-protection and venue rules remain unaffected.
16. Contact
Questions about these terms can be sent to Email protected.